If you are planning to create a chatbot for WhatsApp, you have many options. There are chatbot builders that let you develop chatbots without any programming knowledge. You can use them to build a chatbot with drag and drop functionality. You can also use WhatsApp Business API buttons to interact with your chatbot. These buttons can help your users find answers to common questions and get the information they need. In this article, we will look at some of the best options and the benefits of creating a chatbot.
Chatbots can be used in different categories, including Issue Resolution and Payment Update. Creating an Issue Resolution category will enable you to respond to your customers’ concerns. The Payment Update category will let you send messages to customers about their payment status. In addition, you can create categories for each type of customer interaction, such as greetings, sales, and customer service. These categories will help your chatbot perform its role of answering customers’ questions and assisting them with their problems.
A WhatsApp chatbot can help ecommerce companies by creating a one-channel experience for their customers. With a WhatsApp chatbot, customers can browse products and even place their orders. By removing the need for them to navigate to a different platform, you increase the chances of them making a sale. By making their experience seamless on WhatsApp, your ecommerce company can also push data into its database or CRM, enabling them to order directly from their mobile phones.
Once you have all of these requirements, you can start building your chatbot for WhatsApp. To start with, you need to get a WhatsApp Business account. If you want to use WhatsApp Business API, you need to have an official WhatsApp phone number. You can also apply for the API by filling out an application form. WhatsApp likes to work with businesses that use its partners, so you will have to fill out a form with your business details and website URL.
WhatsApp chatbots can be rule-based or NLP-based. Rule-based chatbots offer a more structured experience and are better suited for certain types of situations. In business, WhatsApp chatbots can perform several functions: sales, lead generation, customer support, booking, and internal company communication. This hybrid approach allows you to interact with your customers and prospects directly on their preferred platform. It is not easy to develop a WhatsApp chatbot from scratch, but with the right resources, you can develop a chatbot for WhatsApp.
Even if chatbots on other platforms seem similar to WhatsApp bots, the WhatsApp bots are meant to look exactly like the chatbot that is used on WhatsApp. These bots make use of all of WhatsApp’s features, including the ability to send photos, gifs, and emoticons. You will need a WhatsApp Business API account in order to construct a WhatsApp chatbot. This account will provide you with access to the business platform, which in turn will make it possible for you to engage with your clients in a variety of ways, including through two-way chatting.